Aloha
Pool and Spa Service Policies
POLICIES &
PROCEDURES
"REFER A FRIEND” PROGRAM:
WHEN YOU REFER A FRIEND THAT BEGINS
SERVICE WITH US, YOU WILL RECEIVE A
$50.00 CREDIT TOWARDS ONE MONTH OF
SERVICE.
LOG
SHEETS:
LOG SHEETS WILL BE LEFT ON SITE
WITH AN EXPLANATION ON HOW TO READ IT.
VISITS:
YOU ARE GUARANTEED SERVICE
THE WEEK YOU ARE SCHEDULED. IF YOUR
APPOINTMENT CAN’T BE MADE THAT DAY
IT WILL TAKE PLACE THAT WEEK. IF SERVICE
CAN’T BE MADE THAT WEEK A FULL CREDIT
WILL BE ISSUED FOR THE FOLLOWING MONTH.
RAINY DAYS:
ON RAINY DAYS WE WILL
MAKE A VISIT TO CHECK THE CHEMICALS,
EMPTY THE BASKETS AND DRAIN WATER
IF NECESSARY.
PAYMENT:
ALL CUSTOMERS WILL BE REQUIRED
TO PRE-PAY FOR MONTHLY SERVICE. IF AT
ANYTIME YOU CHOOSE NOT TO CONTINUE
SERVICE A FULL REFUND WILL BE ISSUED. ALL
BILLING WILL BE MAILED DIRECTLY TO EACH
CUSTOMER. THE INVOICE WILL BE SENT OUT
APPROXIMATELY 2 WEEKS BEFORE IT’S DUE. A
RETURN ENVELOPE WILL BE ENCLOSED FOR
YOUR CONVENIENCE.
LATE
FEE:
ALL PAYMENTS WILL BE DUE
BY THE 5th OF THE MONTH. A $5.00 (PER WEEK)
FEE WILL APPLY TO ALL PAYMENTS RECEIVED
AFTER THAT DATE. PAYMENT CAN BE LEFT BY
EQUIPMENT OR OTHER SPECIFIED AREA.
INSUFFICIENT
FUNDS:
BOUNCED CHECKS
HAPPEN TO EVERYONE AT SOME POINT IN TIME.
THE FIRST TIME THIS HAPPENS A $25.00 FEE WILL
APPLY. THE SECOND TIME A $50.00 FEE WILL
APPLY AND ALL PAYMENTS WILL NEED TO BE
CASHIERS CHECK, MONEY ORDER, OR CASH
FOR A PERIOD OF ONE YEAR.
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