POLICIES & PROCEDURES

• refer a friend program

• log sheets

• visits

• rainy days

• payment

• late fee

• insufficient funds

"REFER A FRIEND” PROGRAM:
WHEN YOU REFER A FRIEND THAT BEGINS
SERVICE WITH US, YOU WILL RECEIVE A
$50.00 CREDIT TOWARDS ONE MONTH OF
SERVICE.

 LOG SHEETS: LOG SHEETS WILL BE LEFT ON SITE
WITH AN EXPLANATION ON HOW TO READ IT.

VISITS:  YOU ARE GUARANTEED SERVICE
THE WEEK YOU ARE SCHEDULED. IF YOUR
APPOINTMENT CAN’T BE MADE THAT DAY
IT WILL TAKE PLACE THAT WEEK. IF SERVICE
CAN’T BE MADE THAT WEEK A FULL CREDIT
WILL BE ISSUED FOR THE FOLLOWING MONTH.

RAINY DAYS: ON RAINY DAYS WE WILL
MAKE A VISIT TO CHECK THE CHEMICALS,
EMPTY THE BASKETS AND DRAIN WATER
IF NECESSARY.

 PAYMENT:  ALL CUSTOMERS WILL BE REQUIRED
TO PRE-PAY FOR MONTHLY SERVICE. IF AT
ANYTIME YOU CHOOSE NOT TO CONTINUE
SERVICE A FULL REFUND WILL BE ISSUED. ALL
BILLING WILL BE MAILED  DIRECTLY TO EACH
CUSTOMER. THE INVOICE WILL BE SENT OUT
APPROXIMATELY 2 WEEKS BEFORE IT’S DUE. A
RETURN ENVELOPE WILL BE ENCLOSED FOR
YOUR CONVENIENCE.

 LATE FEE:  ALL PAYMENTS WILL BE DUE
BY THE 5th OF THE MONTH. A $5.00 (PER WEEK)
FEE WILL APPLY TO ALL PAYMENTS RECEIVED
AFTER THAT DATE. PAYMENT CAN BE LEFT BY
EQUIPMENT OR OTHER SPECIFIED AREA.

 INSUFFICIENT FUNDS: BOUNCED CHECKS
HAPPEN TO EVERYONE AT SOME POINT IN TIME.
THE FIRST TIME THIS HAPPENS A $25.00 FEE WILL
APPLY. THE SECOND TIME A $50.00 FEE WILL
APPLY AND ALL PAYMENTS WILL NEED TO BE
CASHIERS CHECK, MONEY ORDER, OR CASH
FOR A PERIOD OF ONE YEAR.